As part of PBS's coverage of the 2009 South by Southwest (SXSW) Interactive & Film conference, PBS interviewed the two industries' most influential & creative...
joelcomm.com Zappos.com is one of the world's great ecommerce success stories. I had the privilege of touring the Las Vegas headquarters and meeting Tony Hsieh,...
USC Ming Hsieh Department of Electrical Engineering Distinguished Lecturer Series John Hayes, Professor at the University of Michigan "Handling Transient Errors in Logic Circuits"
Tony Hsieh speaks with SOCAP about how customer care became Zappos' differentiator. Hsieh will be a keynote speaker at the 2008 SOCAP Annual Conferenece in...